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Tips, strategies, and news to help you master customer feedback and grow your business.
Public review scores are easy to game and easy to fear. Honest, private feedback tells you what customers really think — and what to fix next.
Google Reviews brings new customers to your door. Private feedback tells you what to fix. Here is how the two differ, and how to use them together.
Private feedback goes straight to you, not onto the internet. That one difference is why customers finally tell you the truth.
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